Pro Sentry has built a longstanding reputation for delivering premium concierge services to both residential and commercial clients. Over the years, we’ve continuously refined our approach to ensure the highest levels of satisfaction for residents, tenants, and employees alike.
As with all our services, we work in close partnership with our clients to understand the distinct needs and characteristics of each site. This allows us to deliver a truly tailored concierge solution one that supports a welcoming, secure environment and reinforces a strong sense of community.
In today’s competitive landscape, selecting the right concierge or security provider is key to offering an exceptional customer experience and standing out from the crowd. Our concierge professionals are trained through the Pro Sentry Training Academy, where they receive comprehensive instruction and mentorship in customer service, communication, and site-specific protocols—equipping them to make a lasting, positive impact in any environment. Our academy provides the following training
Our training is focused on bringing our staff up to a consistently high level of customer service. Through an in-depth look at human behaviour and body language, we’ll equip them with the skills to communicate clearly and confidently with residents, clients, and contractors. We’ll also emphasise the importance of personal presentation and provide guidance on maintaining professionalism and resilience in all working environments.
The safety of our staff and residents is our top priority. This fire safety training provides our team with essential knowledge specifically tailored to residential property environments. They will learn how to reduce fire risks, implement appropriate signage, ensure fire safety equipment is properly maintained, and manage emergency evacuations with confidence and professionalism.
Our health and safety training places a strong emphasis on fire safety within residential property management. Our staff will be trained to identify fire hazards, carry out fire risk assessments, and respond effectively in emergency situations. We’ll cover evacuation procedures, the correct use of fire-fighting equipment, and the importance of maintaining clear escape routes. In addition, staff will learn how to deal with intruders and suspicious items, follow escalation protocols, and apply best practices in manual handling, waste disposal, and the safe use of hazardous materials—all within the context of maintaining a safe residential environment.
HEAD OFFICE
Unit 301, 3rd Floor
132-134 College Road
Harrow, Middlesex
HA1 1BQ.
Opening hours: 24/7
Manchester
St James Tower
7 Charlotte Street, Manchester,
M1 4DZ
United Kingdom
Opening hours: 24/7
BIRMINGHAM
Victoria Square, One Victoria
Square, Birmingham West
Midlands, B1 1BD
United Kingdom
Opening hours: 24/7
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