We understand that in an increasingly demanding market, partnering with the right concierge service will enable you to provide the highest customer service to your clients. By having dedicated employees who are trained and mentored to enable them to achieve their full potential, residents benefit from the concierge who takes the time and effort to ensure the community they are part of is positively engaged and involved.
We work with clients to gain an in-depth understanding of each site, so a tailored service can be delivered which caters to the needs of the residents and enhances the community ethos by providing a safe and secure environment.
We pride ourselves on putting customer service at the forefront of what we do, so residents feel informed and supported. All our staff is:
In addition, we aim for all staff to have the knowledge required to aid with an incident should it occur.
By placing special emphasis on the quality of staff who are employed and the screening process, we ensure that not only do all individuals have the requisite skills, but the British Standards requirements are met. We also ensure that all staff is provided with a uniform and an ID Badge as we understand how important it is to uphold the reputation of the company.